bb8bet Privacy Policy

1 Introduction

bb8bet ("we", "us", "our", or "the Company") is committed to protecting the privacy and personal data of all individuals who use the bb8bet Platform, including visitors, registered account holders, and any other persons whose data is processed in connection with our services (collectively, "you" or "the Player").

This Privacy Policy sets out in clear, formal terms how bb8bet collects, uses, stores, shares, and protects personal data. It also explains the rights available to you in relation to your personal data and how you may exercise those rights. This Policy should be read together with bb8bet's Terms & Conditions and Responsible Gaming Policy, each of which is available on the Platform.

By registering an account on bb8bet, accessing the Platform, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data in the manner described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact support to arrange account closure.

2 Data Controller

bb8bet acts as the data controller in respect of personal data collected through the Platform. As data controller, bb8bet determines the purposes and means of processing personal data, and is responsible for ensuring that processing activities comply with applicable data protection principles.

All data controller enquiries, rights requests, and formal complaints relating to personal data should be submitted in writing to:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: bb8bet will acknowledge data-related enquiries within 5 business days and provide a substantive response within 30 calendar days of receipt.

Where bb8bet engages third-party service providers to process personal data on its behalf (for example, payment processors or fraud prevention services), those providers act as data processors and are bound by contractual obligations that restrict their use of your data to the purposes specified by bb8bet.

3 Personal Data We Collect

bb8bet collects the following categories of personal data, depending on the nature of your interaction with the Platform:

bb8bet does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data, unless such data is voluntarily disclosed by you in the course of a support interaction, in which case it is handled with additional care and used solely for the purpose of resolving your query.

4 How We Collect Your Data

bb8bet collects personal data through the following means:

• Direct Collection: Data you provide when creating an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated Collection: Data collected automatically when you access the Platform, including IP addresses, device identifiers, browser characteristics, and session data, gathered through server logs, cookies, and similar technologies.
• Third-Party Sources: Data received from payment processors (such as bKash, Nagad, and Rocket) for transaction verification purposes; data from fraud prevention and identity verification service providers engaged by bb8bet to support KYC compliance.
• Publicly Available Sources: In limited circumstances, bb8bet may cross-reference data against publicly available records (such as official sanctions lists or publicly accessible court records) as part of its anti-money laundering (AML) compliance obligations.

5 Legal Basis for Processing

bb8bet processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contractual obligations to you under the Terms & Conditions, including account management, bet settlement, and payment processing.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and financial record-keeping obligations.
• Legitimate Interests: Processing is necessary for bb8bet's legitimate business interests, including fraud prevention, Platform security, service improvement, and responsible gaming monitoring, where those interests are not overridden by your rights and freedoms.
• Consent: Where processing is based on your consent — for example, in relation to optional marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact [email protected].

6 How We Use Your Personal Data

bb8bet uses your personal data for the following specific purposes:

• To create, verify, maintain, and close your bb8bet account, and to authenticate your identity each time you log in to the Platform.
• To process deposits, withdrawals, and any other financial transactions associated with your account, including the reversal of erroneous transactions.
• To conduct identity verification (KYC) and age verification checks, and to comply with anti-money laundering and counter-terrorism financing obligations.
• To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and any other activity that may be harmful to bb8bet or other players.
• To administer bonuses, promotions, tournaments, and loyalty programmes in accordance with their applicable terms.
• To monitor your gaming activity for responsible gaming purposes, to identify patterns that may indicate problem gambling, and to apply voluntary or mandatory responsible gaming controls where appropriate.
• To respond to your customer support enquiries, resolve disputes, and manage formal complaints.
• To send you transactional communications, including deposit confirmations, withdrawal notifications, security alerts, and account status updates.
• To send you marketing communications, where you have provided consent, relating to bb8bet promotions, new products, and relevant offers.
• To comply with applicable legal and regulatory requirements and to cooperate with lawful requests from competent authorities.
• To analyse aggregate, anonymised usage data for the purpose of improving Platform performance, user experience, and game offerings.

7 Data Sharing & Disclosure

bb8bet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported banking partners receive transaction data necessary to process your deposits and withdrawals. These processors operate under their own privacy policies and are responsible for data processed on their own platforms.
• Identity Verification Providers: Third-party KYC and AML service providers engaged by bb8bet receive identity and document data solely for the purpose of completing verification checks on behalf of bb8bet.
• Technology & Hosting Providers: Cloud infrastructure, database management, and cybersecurity providers who process data on bb8bet's behalf under contractual data processing agreements that prohibit any independent use of your data.
• Game Providers: Game studios and software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited technical session data necessary to deliver their games on the Platform. They do not receive your identity or financial data directly from bb8bet.
• Law Enforcement & Regulatory Authorities: bb8bet will disclose personal data to competent law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid legal order, or a regulatory obligation. bb8bet will, where legally permissible, notify you of any such disclosure.
• Fraud Prevention Networks: Where bb8bet identifies activity indicative of fraud or money laundering, relevant data may be shared with industry fraud prevention bodies and databases for the purpose of protecting bb8bet and other operators from further harm.

8 Cookies & Tracking Technologies

bb8bet uses cookies and similar technologies (including web beacons and local storage objects) on the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. These cookies maintain your login session, remember your language preferences, and enable core features such as the betting slip and account balance display. They cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: Collect anonymised or pseudonymised information about how visitors use the Platform, such as pages visited, time spent on the Platform, and error messages encountered. This data is used in aggregate form to improve Platform performance and user experience.
• Functional Cookies: Remember choices you make on the Platform (such as display preferences) to provide a more personalised experience. These cookies do not track your activity on external websites.

bb8bet does not use third-party behavioural advertising cookies that track your activity across unrelated websites. You may manage cookie preferences through your browser settings at any time; however, disabling strictly necessary cookies may prevent you from accessing certain Platform features.

9 Data Retention

bb8bet retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account & Identity Data: Retained for the duration of your active account relationship with bb8bet, and for a minimum of 5 years following account closure, in compliance with AML and financial record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, as required by financial compliance obligations.
• KYC Documentation: Retained for a minimum of 5 years following the completion of the verification process or account closure, whichever is later.
• Customer Support Records: Retained for 2 years from the date of resolution of the relevant support interaction, unless the matter is subject to ongoing legal proceedings, in which case records are retained until final resolution.
• Technical & Usage Data: Server logs and session data are retained for a maximum of 13 months, after which they are deleted or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be associated with an identifiable individual.

10 Data Security

bb8bet implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bb8bet servers.
• Encryption of sensitive stored data, including financial account details and identity documents, using industry-standard encryption algorithms.
• Role-based access controls that restrict internal access to personal data to staff members who require it to perform their specific job functions.
• Real-time intrusion detection systems and network monitoring to identify and respond to suspicious activity promptly.
• Regular security audits and penetration testing conducted by qualified third-party security professionals.
• Multi-factor authentication for internal systems that store or process personal data.
• Formal data breach response procedures, including notification protocols in the event of a breach that may affect your personal data.

Notwithstanding the foregoing, no system of data transmission over the internet or electronic storage is completely secure. While bb8bet uses commercially reasonable measures to protect your data, we cannot guarantee absolute security. You are encouraged to use a strong, unique password for your bb8bet account and to enable any available two-factor authentication features.

11 Your Data Protection Rights

Subject to applicable law and any overriding legal obligations that bb8bet must fulfil, you have the following rights in relation to your personal data:

• Right of Access: You have the right to request a copy of the personal data that bb8bet holds about you, along with information about how it is being used. Access requests will be fulfilled within 30 calendar days of receipt.
• Right to Rectification: If any personal data held by bb8bet is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating a contact number or email address) can be made via your account settings or by contacting support.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing was unlawful. Note that bb8bet is legally required to retain certain data for minimum retention periods; erasure requests cannot override these obligations.
• Right to Restriction: You have the right to request that bb8bet restrict processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on bb8bet's legitimate interests, including profiling for responsible gaming purposes. bb8bet will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

To exercise any of the above rights, submit a written request to [email protected]. bb8bet may request proof of identity before fulfilling a rights request to prevent unauthorised disclosure of personal data. Rights requests are processed at no charge.

12 Children's Privacy

bb8bet's Platform is strictly intended for individuals aged 18 years and above. bb8bet does not knowingly collect, store, or process personal data relating to children under the age of 18. If bb8bet becomes aware that personal data has been collected from a person under 18, the relevant account will be closed immediately and all associated data deleted as soon as practicable, subject to any mandatory retention obligations arising from the circumstances of the account closure.

If you believe that a person under the age of 18 has registered an account on bb8bet or provided personal data to us, please contact [email protected] immediately so that we can investigate and take appropriate action.

13 Marketing Communications

bb8bet may send you marketing communications about promotions, bonuses, new game releases, and other relevant offers, subject to your having provided consent to receive such communications at the time of account registration or subsequently through your account settings.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email sent by bb8bet.
• Updating your communication preferences in your bb8bet account settings.
• Submitting an opt-out request to [email protected], specifying the communication channels from which you wish to be removed.

Opting out of marketing communications does not affect the delivery of transactional and service communications, such as deposit confirmations, withdrawal notifications, security alerts, and notifications required under bb8bet's responsible gaming obligations. These communications are sent on the basis of contractual necessity and cannot be suppressed while your account remains active.

14 Third-Party Links

The bb8bet Platform may contain references to or integrations with third-party services, including game providers and payment processors. bb8bet is not responsible for the privacy practices or content of any third-party platforms, websites, or services. This Privacy Policy applies solely to personal data collected and processed by bb8bet in connection with the Platform.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of bb8bet, including the privacy policies of bKash, Nagad, Rocket, and any game studio whose products you access through the Platform.

15 Amendments to This Policy

bb8bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform services. Where amendments are material, bb8bet will notify registered account holders via the email address on file or via a prominent notice on the Platform, with a minimum notice period of 7 days before the revised Policy takes effect.

The effective date displayed at the top of this document indicates when the current version of the Privacy Policy entered into force. Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy. The most current version of this Policy is always available at bb8bet.club/privacy-policy.

16 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about the way in which bb8bet handles your personal data, please contact our data protection team through the following channels:

• Email: [email protected] (plain text — not a clickable link). Responses within 4–12 hours for general enquiries; up to 30 calendar days for formal rights requests.
• Live Chat: Available 24/7 from within your bb8bet account dashboard. Average response time: 2–5 minutes.

If you are not satisfied with bb8bet's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. bb8bet will cooperate fully with any such regulatory enquiry.